Legal

Refund Policy

Last updated 9 October 2026

Overview

This policy covers what you pay for on abhisheksoni.in and in its app: points packages, readings, and online sessions with Abhishek Soni (sittings). Once paid for, none of them is refundable.

Non-refundable does not mean that a mistake is yours to carry. A payment taken twice, or taken for an order that could not be provided, is not a purchase, and it is returned (see "When money or points do come back" below). This page sets out exactly which cases those are.

Points packages

Points packages are non-refundable. The points you buy, and the bonus points that come with a package, stay in your wallet, do not expire, and cannot be turned back into money or moved to someone else.

The only points that expire are gift points given when you sign up. They lapse 90 days after they were given. They were never paid for, so nothing is refunded when they lapse.

Readings

Readings are non-refundable. A paid reading is prepared for your chart after payment is confirmed and delivered after the required review. A delivery estimate is shown when available.

If a reading fails to generate, our team is alerted and it is generated again.

Online sessions (sittings)

Sittings are non-refundable. You choose the time from the free slots the app shows, and you can move it yourself, at no charge, within the notice and the number of moves the app shows beside your sitting. After that, message or call us.

If the practice has to move a sitting, we set a new time and tell you.

When money or points do come back

  • A points purchase that does not go through. If an order paid from your wallet fails before it is completed, the points are not taken, or they are put back automatically. Points put back show in your wallet as "Refunded".
  • A Tara message or question that fails. If Tara cannot answer, the message is not counted against your daily allowance or your question pack. An answer to a question you ask in the app is charged only when it is delivered to you.
  • A payment that went through for an order that did not. The system looks for these automatically and completes the order. If it cannot, our team is alerted.
  • A payment taken twice, or taken for an order we cannot provide. Tell us (see below). We return that payment through Razorpay to the method you paid with. When it reaches you depends on your bank or card issuer.

No refund email

We do not send a refund email. If a payment is returned to you through Razorpay, any notice of it comes from Razorpay or your bank, not from us.

Consumer Protection Act 2019

Under section 2(34) of the Consumer Protection Act 2019, you have the right to complain about a deficient service. If you believe the service delivered is deficient and our internal grievance process has not resolved the matter to your satisfaction, you may approach the District Consumer Disputes Redressal Forum at Nagpur.

Our internal grievance mechanism on our Grievance page is the recommended first step. We are committed to resolving complaints within 30 days.

Delivery

Readings, sessions and points are digital: nothing is shipped. Readings are delivered in the app and over WhatsApp or email. Sessions booked on the site are held by video or phone call.

How to raise a payment problem

  1. Email [email protected] with the subject Billing - [invoice number], or use the Grievance page and choose "Raise a grievance".
  2. Include your name, the email address or phone number on your account, the invoice number (it is on your payment confirmation), and what went wrong.
  3. We reply to the email address or phone number you wrote from, on the timelines set out on our Grievance page.